CASE STUDY

Exec Digital Transformation Labs

Building C-level relationships with Google’s most valuable clients

The Challenge

The Google Digital Academy wanted to create a programme that enabled Googlers to work with the senior leaders from their biggest EMEA customers. One that helped them align on a vision for digital transformation, and feel equipped to lead their companies forward, with Google’s support and partnership.


Our Approach: Exec Digital Transformation Lab

A three-year partnership with the GDA to co-develop and deliver the Google Exec Digital Transformation Lab

  • 2-day immersive & inspirational journey

  • Entire leadership team working collaboratively

  • Alongside their key Google sales reps

  • Addressing challenges across five transformation themes

  • Emerging with 4 experimental projects to drive this transformation. Together. 

  • A series of shorter “Mini Labs” to support key areas of transformation


The Results

112 Exec programmes delivered between March 2021 and May 2024.

Reaching 425 senior customer and agency leaders

  • Ave. customer rating of 4.5/5

  • Ave. Net Promoter Score of  +62

  • Ave. facilitator score 4.9/5

Customers’ senior leadership teams left with

  • A vision for digital transformation

  • A story to engage and mobilise their people 

  • Experiments in 4 transformation areas

Google sales reps left with

  • Deep understanding of key customers’ challenges

  • Roadmap for Google to support their digital transformation

  • Strengthened relationships across the most important senior stakeholders


Continually raising the bar over the course of our multi-year partnership. We could not have done it without them nor would we have wanted to"

Nora Ziegenhagen, Google


I can always count on Byte Behaviour to show up as a fantastic partner when supporting my Executive programmes
— Tasha Tamiru, Google